Refund policy
All purchases made are considered final sale, thereby precluding the possibility of returns, exchanges, or refunds for these items. However, in the event that an error is made by our company, we will promptly rectify the situation. Should you receive a defective product, your order qualifies for a return or exchange.
Please take note of the following conditions that apply to all returns:
- Kindly reach out to our customer service team at info@elysiumclo.com within 30 days of receiving your order to initiate a return request.
- Ensure that all items are returned in their original condition, with tags and packaging intact.
- Customers are responsible for bearing the cost of return shipping, except in cases where the received item was damaged or incorrect.
- Refunds will be processed once we have received and inspected the returned items.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 20 business days for the refund to be processed and reflected in your account.
Please be aware that returns are not accepted for clearance or final sale items, personalized items, or items marked as non-returnable.
If you have any inquiries or concerns regarding our refund policy, please do not hesitate to contact us at info@elysiumclo.com.
